Cafés, restaurants, hotels, chains. Each in its own language.
Industry templates set up the survey criteria, audit form and assistant guidelines for your type of business. Pick yours and dive in.
- Taste
- 4.7 +0.1
- Service
- 3.8 −0.3
- Cleanliness
- 4.6 +0.1
- Price
- 4.1 ±0.0
4 of the service complaints were on Saturday between 7 and 10 pm. Add a server to the evening shift.
Taste, service, waiting. Which one, on which night?
In a restaurant, a complaint usually comes down to a dish, a shift or a server. geso pulls that out of your reviews automatically.
Dinner service
Are wait complaints rising in the Saturday 7–10 pm rush? The heatmap tells you.
Dish consistency
“Salty”, “cold”: which dish, which day? Menu insights, with quotes.
Server performance
Is the server guests mention getting praise or complaints? Staff insights.
Delivery orders
Yemeksepeti, Getir and Trendyol reviews in the same feed as dine-in.
Ready at setup
- Restaurant survey criteria: taste, service, cleanliness, price, ambience
- Table card and takeaway card design
- Mystery guest form: welcome, ordering, service speed, bill
- Assistant guidelines focused on dishes, shifts and servers
- Coffee
- 4.8 +0.1
- Dessert
- 4.6 +0.2
- Ambience
- 4.5 ±0.0
- Wifi
- 3.6 −0.4
“Wifi dropped” came up 5 times, all on weekday afternoons. Change when the router restarts.
Coffee, desserts, wifi. Mornings and evenings, read separately.
Café guests come often and notice the little things: milk temperature, wifi, power outlets. geso puts numbers on those little things.
Shift gap
Do the morning and evening teams get the same score?
Crowd favourites
The most-mentioned desserts and drinks. Feature them on the menu.
Ambience complaints
Wifi, outlets, music, noise, by time of day.
Regulars
Hear from the guests who come often, regularly, with the QR survey.
Ready at setup
- Café survey criteria: coffee, dessert, ambience, speed, wifi
- Bar and table QR card
- Assistant guidelines focused on products and shifts
- Drinks and desserts list for menu insights
- Reception
- 4.8 +0.2
- Room
- 4.4 ±0.0
- Breakfast
- 3.9 −0.2
- Pool
- 4.6 +0.1
“Not much choice” at breakfast came up 6 times, mostly from German guests. Add a hot option.
From reception to the pool, every department scored on its own.
In a hotel, the guest experience splits into departments, and reviews arrive in many languages. geso measures each department separately and reads every language.
Department scores
Reception, rooms, breakfast, pool, spa: each with its own trend.
Multilingual reviews
German, Russian and English reviews, all sorted into the same topics.
After check-out
An email invite collects feedback as soon as the stay ends.
Room card
A QR card in the room, so problems get solved during the stay.
Ready at setup
- Hotel survey criteria: reception, room, cleanliness, breakfast, pool
- Room card and post-check-out email invite
- Mystery guest form by department
- Assistant guidelines focused on departments and guest nationality
- Downtown
- 4.7 +0.1
- Riverside
- 4.5 ±0.0
- Northgate
- 3.9 −0.3
- Old Town
- 4.4 +0.2
Northgate's drop comes down to waiting: 7 of 9 complaints were at weekend lunch. The other locations have no issue at the same time.
However many locations, what needs attention is on top.
In a chain, the problem lives in the gaps between locations. geso measures every location by the same yardstick, ranks them side by side in a league, and shows regional managers their own locations.
Location gaps
Same menu, different scores. Why?
Standard audits
The same form and criteria at every location, for results you can compare.
Regional management
Regional managers see only their own locations.
One report
Your whole portfolio in a single email, Monday morning.
Ready at setup
- A separate business per location, one portfolio
- Location and regional targets
- Shared audit form and auditor network
- Regional manager permissions
See it with your own reviews.
In a 20-minute demo, we load your Google reviews and look at what the assistant says, together.
No card required · 10-minute setup · Cancel anytime