Terms of use

Service. GESO is subscription software that helps businesses collect, analyse and respond to guest feedback. The service is provided by Dilruba Açıl (DADA Creative). For now, it is not offered to businesses in the EU/EEA or the United Kingdom.

Account and subscription. The trial period is 30 days. If you don't move to a paid plan when it ends, some features may stop; data is kept for at least 90 days and may then be deleted. Subscriptions are billed monthly or annually and can be cancelled at the end of a billing period; the fee for that period is not refunded on cancellation.

The business's responsibility. The business grants access to its Google, delivery platform and social media accounts under its own authority. The business obtains the consent required for survey invitations sent to guests. Unless the business turns on auto-reply, AI suggestions are published with its approval; if it does, replies matching its chosen threshold are published without approval. The business is responsible for published replies.

Data. A business's data belongs to the business; DADA Creative processes it only to provide the service. Anonymous industry benchmarking is off by default and the business joins only if it turns it on; no result is shown unless at least three real businesses take part.

Limitations. The service is provided "as is"; uninterrupted access is the goal but is not guaranteed. DADA Creative's liability is limited to the subscription fees paid in the last 3 months.

Contact. hello@geso.app