Period comparison
This month vs. last month, this year vs. last year, topic by topic.
Benchmarking
Where do you stand, and where are you behind?
Compare your rating, response rate and net sentiment with the anonymous average of businesses like yours. Any of the industry's common complaints that also show up at yours get flagged.
On Pro and above · Included in the trial
- 1Your position in the industry, in one sentence
- 2Rating and response rankings, and the top 10% rating
- 3You, the industry average and the top 10%, side by side
- 4The industry's common complaints
- 5What the industry gets praised for
Real panel screen. The sample business “Nar Mutfak” and its data are for demo purposes.
In short
You vs. the industry
Industry benchmarking and locations in three questions.
Average rating 3.99 vs. 4.09 for the industry; response rate 70% vs. 60%.
What it does
Understand whether your rating is good or bad compared with similar businesses. Separate industry-wide problems from the ones that are yours.
How it works
- 1Your business type is selected, and the anonymous pool is made up of businesses of the same type.
- 2Rating, response rate, low-rating share and net sentiment are compared with the industry.
- 3Common complaints are listed, and the ones that also show up at yours are flagged.
What you get
- Your target becomes clear: in the example, the top 10% bar is 4.45.
- If you lead on response rate you'll see it; if you trail on rating, you'll see why.
- With several locations, period and location comparisons bring the one falling behind to the top.
Up close
Restrooms, the bill, waiting: common across the industry too. The ones that show up at yours are flagged.
Details
What's inside?
Industry benchmarking
An anonymous pool of at least three businesses: the average, the top 10% and common complaints.
Location comparison
Rating, response rate and NPS side by side, location by location.
Portfolio view
All your businesses, sorted by what needs attention.
Regional management
Region filters and regional manager access (Enterprise).
Privacy
The pool is anonymous. No other business's name or reviews are ever shown.
Questions
Industry benchmarking and locations, answered.
- Available on Pro and above
- Included in the 30-day trial
Is my data visible to other businesses?
No. The industry pool is anonymous and opt-in; only aggregate averages are shared.
Why is NPS sometimes empty?
An industry average for a metric only appears once at least 3 businesses have data for it.
How many locations does it support?
Pro includes 3 locations, each extra location is $59 a month; Enterprise has unlimited locations and regions.
Works well with
Mystery guest audits
ProAssign an auditor and they fill in the form on their phone. The score and weakest section land on your dashboard.
Learn more
Sentiment and topic analysis
What are guests talking about, and is it good or bad? Topic by topic, day by day.
Learn more
Reports, alerts and team board
Low-rating alerts, a Monday report, a team board on the kitchen screen, and CSV export.
Learn moreSee it with your own reviews.
In a 20-minute demo, we load your Google reviews and look at what the assistant says, together.
No card required · 10-minute setup · Cancel anytime