Topic and sentiment
One review can cover several topics, and each is tagged separately.
Sentiment and topics
Is it the service, the price, and on which day?
Every review is read and split into topics: venue, service, menu, staff, price. See the positive and negative share of each topic, and which day of the week it dips.
On every plan · Included in the trial
- 1Net sentiment +40: positive minus negative
- 2Sentiment by day of the week: Thursday is the weakest
- 3Positive/negative by topic
- 4Most common opinion words: “wrong”, “high”, “fresh”
- 5Click a topic and the related reviews open alongside
Real panel screen. The sample business “Nar Mutfak” and its data are for demo purposes.
In short
Positive/negative by topic
Sentiment and topic analysis in three questions.
Green is positive, red is negative. Venue comes up in 165 reviews, service in 128, menu in 117.
What it does
Learn why guests are happy or unhappy without reading hundreds of reviews. The topic and the day of the problem show up in numbers.
How it works
- 1AI reads every review and survey answer.
- 2Topics and opinion words are extracted and sorted into positive, neutral or negative.
- 3Click a topic and its reviews open alongside.
What you get
- Know where to invest: in the example, a large share of service reviews are negative.
- If “wrong” comes up 102 times, you know to look at how you take orders and handle the bill.
- Spot your weakest day and fix that shift.
Up close
The words guests actually use: “wrong” and “high” are negative, “fresh” and “spotless” positive.
Details
What's inside?
Heatmap
Rating and sentiment on a day-by-hour grid. Spot the weak shift at a glance.
Root cause
Recurring complaints are matched to day, hour and product, and shown with quotes.
Menu insights
Every dish mentioned in reviews: how often, and with what sentiment.
Staff insights
Staff mentioned by name are matched, with quotes of praise and complaints.
Fix a tag
Change a wrong tag by hand.
Questions
Sentiment and topic analysis, answered.
- Available on every plan
- Included in the 30-day trial
Does the analysis work on reviews that aren't in Turkish?
Yes. Reviews in English, German, Russian and other languages are analysed too; topics are shown in Turkish.
How do I set up my menu and staff?
Enter the list once in the panel. Nicknames (“Selo”, “künefe”) make the matching stronger.
Which plan includes root cause and the heatmap?
Topic and sentiment analysis is in every plan. Root cause cards and menu, staff and shift insights are in Pro.
Works well with
AI assistant
A summary on your dashboard every morning, plus the one thing to do this week. Ask it anything and it answers from your data.
Learn more
Action plans
Turn complaints into tasks with an owner and a due date. Let AI write the plan.
Learn more
Industry benchmarking and locations
ProWhere does your rating sit among similar businesses? Is the industry's common complaint showing up at yours?
Learn moreSee it with your own reviews.
In a 20-minute demo, we load your Google reviews and look at what the assistant says, together.
No card required · 10-minute setup · Cancel anytime