In a hotel, the guest experience splits into departments, and reviews arrive in many languages. geso measures each department separately and reads every language.
“Not much choice” at breakfast came up 6 times, mostly from German guests. Add a hot option.
Sample data. Criteria come from the industry template; change them however you like.
Reception, rooms, breakfast, pool, spa: each with its own trend.
German, Russian and English reviews, all sorted into the same topics.
An email invite collects feedback as soon as the stay ends.
A QR card in the room, so problems get solved during the stay.
The moment you pick your business type at sign-up, all of this is set up. Everything is editable.
A one-minute survey from the QR code on the table. A recovery coupon for unhappy guests, with code lookup at the till.
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What are guests talking about, and is it good or bad? Topic by topic, day by day.
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Assign an auditor and they fill in the form on their phone. The score and weakest section land on your dashboard.
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Where does your rating sit among similar businesses? Is the industry's common complaint showing up at yours?
Learn moreIn a 20-minute demo, we load your Google reviews and look at what the assistant says, together.
No card required · 10-minute setup · Cancel anytime