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Surveys and NPS

Ask while they're at the table, win them back before they're gone.

A one-minute survey from the QR card on the table. NPS and criteria scores land on your dashboard. Guests who score low automatically get a recovery coupon; guests who score high get a thank-you treat.

Try free for 30 days Book a demo

On every plan · Included in the trial

Coupons screen: coupons issued, redeemed and guests won back, a code lookup field for the till, recent coupons and survey coupon settings
  1. 1Coupons issued, redeemed and guests won back
  2. 2Look up the code the guest gives you at the till
  3. 3Rule: a thank-you treat for NPS 9 and above, a recovery coupon for 6 and below
  4. 4Each coupon's status: redeemed or expired

Real panel screen. The sample business “Nar Mutfak” and its data are for demo purposes.

In short

Surveys, NPS and recovery coupons in three questions.

NPS card: +23, promoters 46%, passives 31%, detractors 23%
NPS +23

46% promoters, 31% passives, 23% detractors. NPS is the gap between promoters and detractors.

What it does

Find out what guests think before they leave, or the next day. Bring an unhappy guest back with a coupon before they write a bad review on Google.

How it works

  1. 1Download the QR code from the panel and print it on your table card. Guests scan it and finish in a minute, with no sign-up.
  2. 2NPS, overall rating and criteria (taste, service, cleanliness, price) land on your dashboard.
  3. 3Based on your rule, a coupon code goes to the guest. At the till you look it up and mark it as redeemed.

What you get

  • Hear about a bad experience before it reaches Google.
  • See in numbers how many guests come back with a coupon: in the example, 1 in 3 coupons brought a guest back.
  • Track which criterion is pulling your score down, week by week.

Up close

Criteria card: taste 4.0, service 3.9, cleanliness 3.9, value for money 3.9
Scores by criterion

Taste 4.0; service, cleanliness and value 3.9. Change the criteria to fit your business.

Survey coupon settings: a künefe thank-you treat for NPS 9 and above, 15% off as recovery for NPS 6 and below, valid for 30 days
Coupon rule

Thank-you treat, recovery discount and validity period: set them once.

Details

What's inside?

01

QR card

Download the QR code from the panel and print it on a table, room or takeaway card.

02

Edit the survey

Questions and criteria come ready for your industry. Change them as you like.

03

NPS and trend

Your recommendation score on a weekly chart, with the latest answers alongside.

04

Send them to Google

Guests who score you high see a link to leave a Google review.

05

Recovery and thank-you coupons

Automatic, based on your rule. You can also create a coupon by hand for a guest you've called.

06

Email invites

Send survey invites from your guest list.

Questions

Surveys, NPS and recovery coupons, answered.

  • Available on every plan
  • Included in the 30-day trial
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Do guests need to download an app to take the survey?

No, it opens in the browser. No sign-up, no login.

Do you collect guests' contact details?

Only if the guest explicitly agrees. Surveys are anonymous by default.

How do I check a coupon at the till?

Type the code into the till field on the Coupons screen and hit “Look up”. If it's valid, it's marked as redeemed.

Works well with

Inbox

Reviews from Google, QR surveys, Yemeksepeti, Getir, Trendyol, Instagram and TikTok in one list.

Learn more

Review replies and tone of voice

A draft reply to every review, in your voice. Edit it and send.

Learn more

Sentiment and topic analysis

What are guests talking about, and is it good or bad? Topic by topic, day by day.

Learn more

See it with your own reviews.

In a 20-minute demo, we load your Google reviews and look at what the assistant says, together.

Try free for 30 days Book a demo

No card required · 10-minute setup · Cancel anytime