1Tabs: all 1,128, awaiting reply 318, platforms 866, survey 262
2Reviews awaiting a reply are tagged
3Source and where to reply: Instagram comments are answered on Instagram
4Saved replies or an AI-suggested reply
Real panel screen. The sample business “Nar Mutfak” and its data are for demo purposes.
In short
Inboxin three questions.
Awaiting reply, flagged
Instagram, Yemeksepeti and survey reviews in one list. The tab shows how many are waiting.
What it does
Read reviews from Google, your table QR survey, delivery platforms and social media in one place. The tab counts show you what nobody has looked at yet.
How it works
1Connect your Google Business Profile, then forward Yemeksepeti, Getir and Trendyol notifications to your private address.
2Reviews land in the list. AI reads each one and tags its sentiment and topic.
3Open a review, answer with a saved reply or an AI suggestion, and turn it into an action plan if needed.
What you get
See every review in a few minutes a day, without hopping between apps.
Bad reviews don't slip through. The “Awaiting reply” tag stays until someone handles it.
Delivery and dine-in reviews sit side by side.
Up close
Reviews with screenshots
Instagram comments are stored with the image. Rating, user and topic tags (price, portion size) are extracted.
Details
What'sinside?
01
Google reviews
Connected through the official Google Business Profile API. Reviews sync regularly and your reply goes straight to Google.
02
Table QR survey
Answers from the table, room or takeaway card arrive within seconds, with NPS and comments together.
03
Yemeksepeti, Getir, Trendyol
These platforms don't offer a public API. Forward their notification emails to your private address and AI extracts the text, rating and date.
04
Instagram and TikTok
Upload a screenshot of the comment or paste the text. The user, text and sentiment are extracted.
05
Photos
Photos that guests upload are collected in their own tab.
06
Teamwork
Your team works from the same inbox, and every reply is logged with who sent it.
Yes. On first connection, the reviews on your profile and your earlier replies are imported, and AI analyses all of them.
Do delivery platform reviews arrive automatically?
Yes, once you forward the platform's notification emails to your private address. It's a one-time setup.
Can I reply to an Instagram comment from geso?
On Instagram and the delivery platforms, replies are posted on the platform itself, and geso tells you so on screen. Google reviews you answer directly from geso.
