Every review, one panel
Google, your table QR survey, Yemeksepeti, Getir, Trendyol, Instagram and TikTok land in the same list. Newest on top, anything awaiting a reply flagged, and one tap to filter by source.
NewAI-powered guest experienceEvery review on one screen
Every review on one screen
Understand your guests
Every review from Google, QR surveys, Yemeksepeti, Getir, Trendyol, Instagram and TikTok, in one panel. AI reads them, writes replies in your voice, and shows you which shift the problem came from.
No card required · 10-minute setup · Cancel anytime
Coming soonApp Store
Coming soonGoogle Play
QR
Low rating alert
Table 12 · 2★ “Food arrived cold” · now
Connected to everywhere your guests talk
yemek
TikTok- +2
Why geso?
Managing reviews has never been this easy.
Bring scattered sources into one feed, understand what guests are really saying, and start every morning knowing what to do.
AI-powered analysis
Every review is read and split into topics: venue, service, menu, price. See each topic's positive and negative share, and which day it dips.
Fast replies, in your voice
Hit “Suggest reply with AI” and you get a draft that greets the guest by name and addresses their complaint. Edit and send, or turn on auto-replies for specific reviews.
- 09:00Tuesday · morning summary
Wait complaints are down by half. One thing today: check the dessert portions. 3 reviews found them small.
- 13:42Low rating alert“Food came out cold and nobody checked on us.”Replied at 14:05 · in 23 minutes, and the guest wrote back
- 09:00Monday · weekly reportGoogle rating4.7+0.241 reviews · 41 replies
What changes
Happier guests, stronger brands.
A business on geso starts the day with one sentence, closes every review within a day, and sees the week in numbers on Monday morning.
- 24 h
- Every low-rated review is closed within a day. The alert arrives the moment it lands.
- 1 line
- On your dashboard every morning: what changed, and the one thing to do today.
- Monday
- A weekly report email at 09:00: numbers, topics and an AI summary.
How it works
Set up in ten minutes, talking by the next morning.
- 1
Connect
Connect your Google account, print your table card, and forward Yemeksepeti and Getir notifications to your private review address. The setup wizard is three steps and ten minutes.
- 2
Listen
Google reviews sync every hour and survey answers land within seconds. AI reads each one, tags it by topic and sentiment, and flags the staff and products mentioned.
- 3
Reply and fix
Reply suggestions are ready and low-rating alerts arrive instantly. Root cause cards for recurring complaints, and one click for an action plan with an owner and a due date.
AssistantEvery morning at 09:00Nine a.m.
Nine a.m.
One sentence.
The assistant reads your reviews, surveys and audits. At the top of your dashboard it writes why your rating changed and the one thing to do this week. Hit “Turn into a plan” and the suggestion becomes a task with an owner and a due date.
- Grounded in numbers: how many reviews, which word, which day
- Ask the assistant: “How is guest satisfaction this month?” answered with rating and NPS
- Action plans: complaints become tasks with owners and due dates
- Reviews from screenshots: upload an Instagram or TikTok comment and let AI read it
Real panel screen · sample business “Nar Mutfak”
Modules
Everything a business needs. Nothing it doesn't.
Every module has a real screen and its own page. Survey criteria, audit forms and the assistant's language come ready for restaurants, cafés and hotels.
Inbox
Reviews from Google, QR surveys, Yemeksepeti, Getir, Trendyol, Instagram and TikTok in one list.
Learn more
Review replies and tone of voice
A draft reply to every review, in your voice. Edit it and send.
Learn more
Surveys, NPS and recovery coupons
A one-minute survey from the QR code on the table. A recovery coupon for unhappy guests, with code lookup at the till.
Learn more
Social media mentions
ProUpload a screenshot of an Instagram or TikTok comment. AI reads it and adds it to your list.
Learn more
Action plans
Turn complaints into tasks with an owner and a due date. Let AI write the plan.
Learn more
Mystery guest audits
ProAssign an auditor and they fill in the form on their phone. The score and weakest section land on your dashboard.
Learn more- Team board (TV mode)
Rating, NPS and employee of the month on the kitchen or office screen, refreshed every 60 seconds.
- Shift analysis
A day × hour grid with each shift's rating, sentiment and most common negative topic.
- Menu and staff insights
Dishes and staff mentioned in reviews are matched automatically. Stats, with quotes.
- Tone of voice library
Five preset tones plus your own sample replies. Suggestions and auto-replies use the same voice.
- Google profile health
A score out of 100, with tips, for response rate, reply time, review velocity and profile info.
- Post-reservation invites
Email invites from your guest list, with open and response tracking and NPS by channel.
- Raw data and CSV
Every table is yours, with a column picker, filters and export.
- Alerts and reports
Low-rating emails and a weekly report. WhatsApp alerts switch on with Meta approval.
Solutions
Cafés, restaurants, hotels. Each in its own language.
Industry templates set up the survey criteria, audit form and assistant guidelines for your type of business. Chains get a location league and regional management on top.
Cafés
This week · criteria scores/ 5
- Coffee
- 4.8 +0.1
- Dessert
- 4.6 +0.2
- Ambience
- 4.5 ±0.0
- Wifi
- 3.6 −0.4
“Wifi dropped” came up 5 times, all on weekday afternoons. Change when the router restarts.
Morning and evening shifts are read separately; the most-mentioned dessert gets the spotlight on your menu.
geso for cafés
Restaurants
This week · criteria scores/ 5
- Taste
- 4.7 +0.1
- Service
- 3.8 −0.3
- Cleanliness
- 4.6 +0.1
- Price
- 4.1 ±0.0
4 of the service complaints were on Saturday between 7 and 10 pm. Add a server to the evening shift.
Server names and dishes are pulled from reviews automatically; root cause cards point to the shift.
geso for restaurants
Hotels
This week · criteria scores/ 5
- Reception
- 4.8 +0.2
- Room
- 4.4 ±0.0
- Breakfast
- 3.9 −0.2
- Pool
- 4.6 +0.1
“Not much choice” at breakfast came up 6 times, mostly from German guests. Add a hot option.
Room cards and post-check-out email invites come ready; every department is scored on its own.
geso for hotels
At the till, after service, at home in the evening.
The panel is built for your phone. Read reviews, edit and send suggestions, fill in audits by voice. No desktop required.
The one thing to do today: “Cold tea” came up three times at breakfast, all between 8 and 11 am. Remind the morning shift to check the tea urn.
geso looply
With geso looply, every bill connects to a guest.
geso looply brings tables, tabs, payments and a loyalty app with your name on it into one system. Guests who scan their card get a survey the next morning, and their answer is tied to that tab. Which dish, which table, what time: no guessing, you can see it.
- Floor plan, tabs, bill splitting, end of day
- Your brand's own loyalty app: your logo, your colours, your points
- House accounts, stock, shelf life and waste tracking
gesomenu
With geso menu, your menu is always up to date.
A QR menu for restaurants and cafés: not a PDF, but a fast page that reads well on a phone. Change prices from your panel, mark dishes sold out, and let AI translate the menu into Arabic and more.
- Bulk price updates, sold out, drag-and-drop ordering
- 14 allergens, calories and VAT-inclusive price fields
- Start free; Menu Pro is $19 / month
Join the Kafe Lumen card
20 bonus points
gesoStock
With geso Stock, you know what every plate costs.
Snap a photo of a supplier invoice or upload the PDF. Line items match your ingredients and your stock updates. Your recipes give you portion cost and margin.
- 5 KG on the invoice goes in as 5,000 g, at weighted average cost
- The dish with the lowest margin sits at the top
- An alert when an ingredient's price rises more than 10%
Explore geso Stock $99 / month · 30 days free
Recipes
Lowest margin first
| Dish | Price | Portion | Margin |
|---|---|---|---|
| Classic burger | $14.50 | $4.45 | 66% |
| Latte | $4.20 | $0.70 | 82% |
| Menemen | $8.50 | $0.75 | 90% |
Margin on the price excluding VAT.
Pricing
Simple plans, no commitment.
Monthly, excluding VAT. The full Pro plan is free for the first 30 days, no card needed. Pay yearly and get two months on us.
Starter
Single-location restaurants and cafés
$99/ mo
- Google reviews and reply suggestions
- QR survey, NPS and recovery coupons
- AI analysis, alerts and the assistant
- Weekly report email
Pro
Most popular3 locations included · extra location $59
$199/ mo
- Everything in Starter
- Delivery platforms and social media
- Mystery guest, voice audits, auditor network
- Staff, menu, shift and root-cause insights
- Location league, portfolio, industry benchmarking
Enterprise
Chains and hotels
Custom
- Unlimited locations and regional management
- Hotel setup and department surveys
- WhatsApp alerts
- Raw data, custom reporting, SLA
Pay by card or by bank transfer against an invoice. Cancel whenever you want and download reviews, surveys and audits as CSV. Compare plans feature by feature
FAQ
Questions, answered.
Can't find what you're looking for? Email hello@geso.app and we'll get back to you the same business day.
How long does setup take? Do I need technical skills?
No technical skills needed. After you sign up, a three-step wizard sets up your business, your brand and your QR card, and connecting your Google account takes one click. Most businesses print their first survey within ten minutes.
How do Yemeksepeti, Getir and Trendyol reviews come in?
These platforms don't offer a public API. We give you a private review email address; you forward the platform notifications there, and AI extracts the text, rating and date and drops them into your inbox. Copy and paste in the panel works too.
Does the AI reply to reviews on my behalf automatically?
Only if you allow it. By default it prepares a suggestion that you edit and send. If you like, set a rating threshold and a tone of voice; reviews above the threshold get an automatic reply with your signature, flagged in the panel.
Where is guest data stored? Is it KVKK compliant?
Data is kept on cloud servers in the United States, separated per business. Guest contact details are only collected with explicit consent. You can download reviews, surveys and audits as CSV, and delete your account whenever you want.
I have several locations. Can I manage them all from one account?
Yes. The portfolio view lists all your businesses by what needs attention, and the location league puts rating, response rate and NPS side by side. Region filters and location targets come with Pro.
How does the trial work?
The full Pro plan is open for 30 days. No card, no commitment. When it ends, pick a plan; otherwise some features may stop. Your data is kept for at least 90 days, then may be deleted.
20 minutesOver screen share
See it with your own reviews.
In the demo, we load your Google reviews and look at what the assistant says, together.
- Setup: you connect your Google account and print the QR card.
- Your data belongs to you. The anonymous industry pool is opt-in.
- Cancel whenever you want and download reviews, surveys and audits as CSV.
Don't want to wait? Try it free for 30 days. No card required.