Instagram and TikTok
Comments, story mentions and DMs, read from screenshots.
Social media
Drop in a screenshot, AI does the rest.
An Instagram comment, a story mention, a TikTok comment or a DM. Upload the screenshot and AI extracts the username, text and sentiment, then adds it to your inbox.
On Pro and above · Included in the trial
- 1Let AI detect the platform, or pick Instagram or TikTok
- 2Drag and drop, up to 6 images at once
- 3Read and save
- 4Net sentiment and mentions awaiting a reply
- 5Every entry, with rating and sentiment, opens in the inbox
Real panel screen. The sample business “Nar Mutfak” and its data are for demo purposes.
In short
Upload a screenshot
Social media mentions in three questions.
An Instagram comment, story, TikTok comment or DM. AI reads it and even works out the platform.
What it does
Track what people say about you on Instagram and TikTok in the same place as your Google reviews. Social complaints feed into analysis and alerts too.
How it works
- 1Take a screenshot of the comment or mention.
- 2Drag it into the panel and hit “Read and save”, up to 6 images at a time.
- 3User, text, rating and sentiment are extracted, and the entry lands in your inbox.
What you get
- Negative comments on social don't slip through. They stay in the “Awaiting reply” count.
- No copying by hand. One screenshot is enough.
- Social media feeds into sentiment analysis and your weekly report too.
Up close
Every entry is marked positive or negative and opens in the inbox.
Details
What's inside?
Bulk upload
Up to 6 images at once.
In your inbox
Every entry shows up in the inbox. Add a note or mark it as handled.
Part of sentiment analysis
Social comments feed the topic and sentiment screens.
Alerts
Negative mentions nobody has handled show up in the “Awaiting reply” count.
Paste text
No screenshot? Just paste the text.
Questions
Social media mentions, answered.
- Available on Pro and above
- Included in the 30-day trial
Do I need to connect my Instagram account?
No. A screenshot or the text is enough; no account connection needed.
Can I reply from geso?
On Instagram and TikTok, replies are posted on the platform itself. geso keeps the record and lets you mark it as handled.
Which plan includes it?
Pro and Enterprise. It's switched on during the 30-day trial.
Works well with
Inbox
Reviews from Google, QR surveys, Yemeksepeti, Getir, Trendyol, Instagram and TikTok in one list.
Learn more
Sentiment and topic analysis
What are guests talking about, and is it good or bad? Topic by topic, day by day.
Learn more
Review replies and tone of voice
A draft reply to every review, in your voice. Edit it and send.
Learn moreSee it with your own reviews.
In a 20-minute demo, we load your Google reviews and look at what the assistant says, together.
No card required · 10-minute setup · Cancel anytime