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Review replies

The draft is ready, you approve.

Hit “Suggest reply with AI” and you get a draft that has actually read the review and greets the guest by name. Edit it and send. If you want, turn on auto-replies for specific reviews.

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On every plan · Included in the trial

Review reply screen: a 2-star review from Yemeksepeti, negative sentiment, order and wait tags, and a draft reply written by AI
  1. 1Sentiment: negative
  2. 2Topic tags: order, wait, wrap, packaging
  3. 3Suggest reply with AI
  4. 4AI draft: mentions the guest's name and complaint, fully editable
  5. 5Send reply

Real panel screen. The sample business “Nar Mutfak” and its data are for demo purposes.

In short

Review replies and tone of voice in three questions.

AI draft reply: Hello Seda, our apologies that your order arrived late and your wrap was cold
AI draft reply

It greets Seda by name, mentions the late order and the crushed packaging, and asks her to get in touch so you can make it right.

What it does

Reply to every review quickly, properly and personally. No more staring at a blank page.

How it works

  1. 1Open the review and hit “Suggest reply with AI”.
  2. 2The draft arrives in your tone, mentioning the guest's name and what they complained about.
  3. 3Edit and send. For Google reviews, the reply goes straight to Google.

What you get

  • Replies get faster, and your response rate shows on Google.
  • A calm reply that apologises and offers to make things right is ready, even for the angriest guest.
  • Replies sound the same, whoever on the team writes them.

Up close

Yemeksepeti review: 2/5, negative, with order, wait, wrap and packaging tags
Topic and sentiment tags

The moment a review arrives, its rating, sentiment and topics are extracted. These tags feed the analysis screens.

Details

What's inside?

01

Tone of voice

Pick a preset tone and add your own sample replies. Suggestions are written in that voice.

02

Personal

The guest's name, the dish they mentioned and their complaint are worked into the reply.

03

Saved replies

Save the answers you use often and insert them in one click.

04

Auto-reply threshold

For example, only 5-star reviews with no negative topics. Off by default.

05

Low-rating alert

Get an email when a low-rated review comes in.

06

Audit trail

Every reply is logged: who sent it, and when.

Questions

Review replies and tone of voice, answered.

  • Available on every plan
  • Included in the 30-day trial
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Is auto-reply on by default?

No. Until you turn it on, every reply waits as a draft and only goes out with your approval.

Whose name do replies appear under on Google?

Your business profile's name, exactly like a regular owner reply on Google.

What about reviews in other languages?

The draft is written in the same language as the review.

Works well with

Inbox

Reviews from Google, QR surveys, Yemeksepeti, Getir, Trendyol, Instagram and TikTok in one list.

Learn more

Surveys, NPS and recovery coupons

A one-minute survey from the QR code on the table. A recovery coupon for unhappy guests, with code lookup at the till.

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AI assistant

A summary on your dashboard every morning, plus the one thing to do this week. Ask it anything and it answers from your data.

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See it with your own reviews.

In a 20-minute demo, we load your Google reviews and look at what the assistant says, together.

Try free for 30 days Book a demo

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